Whether you want to make some extra cash, clear out some unwanted items from around the house, or even start a business, it's easy to start selling on eBay.
Selling
- Top selling articles for you
- Start selling on eBay2 min article
- Creating a listing3 min article
We have a range of tools and options to help make sure your listing ends in a sale.
- How sellers can cancel an order2 min article
Sellers are obliged to complete the sale when a buyer makes a purchase. However, we understand there may be circumstances in which orders need to be cancelled.
Getting started
- Start selling on eBay2 min article
Whether you want to make some extra cash, clear out some unwanted items from around the house, or even start a business, it's easy to start selling on eBay.
- Start getting paid on eBay3 min article
Getting paid for items you've sold on eBay is simple. Your buyers can choose from a range of payment methods, eBay manages the end-to-end payments process, and you receive your funds directly in your bank account. You can find an overview of the payment options that are usually added automatically on our Accepted payment methods help page.
- Registering as a seller4 min article
When you register as an eBay seller, we'll confirm your identity, bank account details for payouts and business details, if applicable.
- Listing tips overview3 min article
Whether you sell a little or a lot, we have a range of tools and options to help you create and manage your listings effectively, and increase your sales.
- Updating your bank account details for payouts1 min article
As an eBay seller, you'll receive your payouts in your linked bank account. If your account details aren't up to date, or if you want to receive payouts to a different account, you'll need to update your bank account details from the Payments tab in My eBay.
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Listing your item
- Creating a listing3 min article
We have a range of tools and options to help make sure your listing ends in a sale.
- Selling limits1 min article
Selling limits are designed to help you grow your business in a manageable way and ensure you can give your buyers great service. As you get more comfortable meeting buyer demand, we'll increase your limit.
- Cancelling bids and managing biddersAs a seller, there are some situations where you can cancel bids that have been placed on your auction style listings. However, once canceled, a bid can't be reinstated.2 min article
- Ending a listing2 min article
You can end an eBay fixed price listing at any time, but auction listings can only be ended in certain situations.
- Blocking a buyer on eBay2 min article
eBay sellers have control over who can bid on and buy their items. You can block individual buyers or set buyer requirements based on specific criteria.
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Fees and invoices
- Selling fees without an eBay Store8 min article
When selling on eBay, you'll pay a final value fee for sold items. We won't generally charge a fee to list an item, unless you choose a listing upgrade feature.
- eBay Stores selling fees10 min article
All our eBay Store monthly subscription packages offer lower final value fees, compared to selling without an eBay Store.
- Fees for selling a vehicle on eBay Motors3 min article
The fees for listing and selling a vehicle are different to those in other categories. We charge an insertion fee when you create a Motors listing, and a final value fee when your vehicle sells.
- Reconciling your eBay sales transactions4 min article
When managing your business, it's important to have access to all your sales and transaction information. eBay provides a detailed, end-to-end breakdown of all your selling activity, so you can make sure your internal records are accurate and up to date.
- Taxes and import charges2 min article
When you sell on eBay, you're responsible for complying with all applicable tax laws. If you're selling to buyers outside Australia, you should inform them about the potential import charges they'll need to pay when they receive their item.
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Completing a sale
- Getting paid for items you've sold2 min article
Getting paid for items you've sold on eBay is simple. Your buyers can choose from many payment methods, and you'll receive your payouts directly in your bank account. You can track all of your payouts in the Payments tab in My eBay.
- Resolving unpaid items with buyers2 min article
After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought.
- Sending invoices to buyers4 min article
If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.
- How sellers can cancel an order2 min article
Sellers are obliged to complete the sale when a buyer makes a purchase. However, we understand there may be circumstances in which orders need to be cancelled.
- Setting up and changing your payment method for fees and selling costs3 min article
Your fees and other selling costs are automatically deducted from your sales proceeds. However, you'll need to set up a valid payment method to cover your selling costs in case your sales proceeds are insufficient. A valid payment method includes a debit or credit card, or a linked payout bank account.
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Postage
- Setting up your postage options2 min article
You can choose which postage methods you want to offer your buyers when creating your listing. Where possible, we recommend using tracked services.
- Labels, addressing and packaging tips2 min article
Find out everything you need to know about getting items to your buyers quickly and safely.
- Offering combined postage1 min article
When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package.
- Postage rates for sellers1 min article
When a buyer's deciding whether to purchase one of your items, the cost of postage can make a big difference.
- Tracking items you've sold1 min article
You should upload tracking details as soon as you've sent an item, so buyers can receive delivery updates.
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Returns and refunds
- How to handle a return request as a seller4 min article
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.
- Help a buyer with an item they didn't receive3 min article
If a buyer doesn't receive their item, they're entitled to a refund unless tracking information shows that it was delivered.
- Return postage for sellers4 min article
Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy.
- Ask eBay to step in and help for sellers2 min article
If your buyer has requested a return or let you know about an issue with their purchase and you can't resolve things for them, you can ask us to help.
- Appeal the outcome of a case as a seller2 min article
If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case being closed.
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Feedback
- Feedback policy4 min article
Our community expects honest, transparent feedback. We allow buyers to share their experiences with the community but will remove harmful or irrelevant comments and images.
- Feedback profiles2 min article
You can see how eBay members have been rated by other eBay users by viewing their feedback profile.
- Seller protections9 min article
When you sell on eBay, we protect you from abusive buying behaviour and from events outside your control.
- Replying to feedback you received for an item you sold3 min article
While it doesn't affect your seller performance, we understand that positive feedback is important to you. If you believe feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the feedback, or requesting a feedback revision.
- Leaving feedback for buyers3 min article
Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid – they'll be more likely to leave feedback quickly for you in return.
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Seller performance
- Seller performance overview3 min article
Our performance metrics and requirements are intended to encourage good selling practices so that buyers can shop with confidence on eBay.
- Seller standards policy9 min article
Our seller performance requirements are intended to help ensure that buyers have a great experience on eBay. Your seller level indicates whether you're meeting or exceeding our minimum standards.
- Service metrics policy8 min article
Our service metrics are intended to help sellers provide a great experience for all buyers. We provide detailed insights and peer benchmarks to indicate how well you're performing compared to others with a similar selling profile.
- Monitoring and improving your seller performance11 min article
Our seller performance dashboards help you monitor how you're doing on some key basics – sending orders promptly, ensuring buyers get the item they ordered, and resolving any issues.
- Appeal a defect2 min article
If a defect on your account is eligible to be removed, we'll remove it automatically within 72 hours. If the defect isn't removed automatically, you may be able to appeal, depending on the circumstances.
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Selling tools
- Seller Hub3 min article
Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.
- Selling templates3 min article
If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates.
- Selling with the eBay app3 min article
With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information – all while on the go.
- Discounts Manager3 min article
Discounts Manager – formerly Promotions Manager – provides eBay Store subscribers with an easy way to set up special offers on eBay. Discounts can help you attract more buyers, clear old stock, increase average order size, and even lower postage costs by bundling more items per order.
- Seller Hub Reports3 min article
The Reports tab in Seller Hub makes it easier for high-volume sellers to manage their eBay business in bulk.
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Your eBay Store
- Opening an eBay Store2 min article
An eBay Store not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business.
- Managing your eBay Store3 min article
Once you've opened an eBay Store, you can begin to personalise your store to let buyers know more about your business and the products you sell.
- Closing an eBay Store1 min article
If you no longer want to keep your eBay Store open, we can help you close it.
Advertising
- eBay Advertising overview3 min article
eBay Advertising connects you with more buyers around the world with simple to use, high-performing solutions to promote your listings and eBay store.
- Promoted Listings overview1 min article
Promoting your listings helps your items stand out among billions of listings across eBay and reach more buyers to drive more sales.
- Promoted Offsite5 min article
Promoted Offsite is an advertising solution that lets you easily promote all of your eligible inventory on external channels, like Google. Reach new buyers and increase external traffic with easy to launch ads that are shown to buyers who start their shopping journey off of eBay.
- Promoted Stores7 min article
Promote your eBay store with eye-catching ads that highlight your top inventory or coupons. With a guided campaign set-up, it's easy to launch targeted ads that attract interested buyers.