Picture 1 of 5
Picture 1 of 5
Difficult Conversations: How to Discuss What Matters Most by Bruce Patton,...
AU $15.00
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
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Located in: Geraldton, WA, Australia
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eBay item number:156238587142
Item specifics
- Condition
- ISBN
- 9780670921348
- Publication Year
- 2011
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Subject Area
- Business Informatics
- Publication Name
- Difficult Conversations: How to Discuss What Matters Most
- Item Height
- 198 mm
- Publisher
- Penguin Books Ltd
- Item Weight
- 245 g
- Item Width
- 129 mm
- Number of Pages
- 352 Pages
About this product
Product Information
10th anniversary edition of the classic guide to handling life's toughest conversations We've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
Product Identifiers
Publisher
Penguin Books Ltd
ISBN-13
9780670921348
eBay Product ID (ePID)
111579351
Product Key Features
Number of Pages
352 Pages
Language
English
Publication Name
Difficult Conversations: How to Discuss What Matters Most
Publication Year
2011
Type
Textbook
Subject Area
Business Informatics
Format
Paperback
Dimensions
Item Height
198 mm
Item Weight
245 g
Item Width
129 mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Topic
Mental Health, Opinion of the People
Item description from the seller
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- 0***h (302)- Feedback left by buyer.Past monthVerified purchaseA truly wonderful and very kind seller who helped me out when another seller let me down. They even organised Express post at a reduced cost to do so. The book is fabulous with stunning illustrations, however the thoughtfulness of the seller surpasses this terrific book. MANY Many THANKS !!!. This seller is HIGHLY RECOMMENDED.
- p***p (199)- Feedback left by buyer.Past monthVerified purchaseFantastic Tommy Emmanuel Transcription book. Quick delivery. Well packed. Friendly transaction.
- a***4 (393)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent service. Item sent promptly and well packed. Highly recommended seller.
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