Difficult Conversations: How to Discuss What Matters Most by Bruce Patton, Sheila Heen, Douglas Stone (Paperback, 2011)

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Difficult Conversations: How to Discuss What Matters Most is a textbook written by Bruce Patton, Sheila Heen, and Douglas Stone, published by Penguin Books Ltd in 2011. This paperback book has 352 pages and weighs 245g, with a height of 198mm and a width of 129mm. It is a valuable resource for those studying business informatics and learning how to have difficult conversations.