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Difficult Conversations: How to Discuss What Matters Most by Bruce Patton, Sheila Heen, Douglas Stone (Paperback, 2011)

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10th anniversary edition of the classic guide to handling life's toughest conversations.

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Product Information

10th anniversary edition of the classic guide to handling life's toughest conversations We've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Product Identifiers

Publisher
Penguin Books Ltd
ISBN-13
9780670921348
eBay Product ID (ePID)
111579351

Product Key Features

Number of Pages
352 Pages
Language
English
Publication Name
Difficult Conversations: How to Discuss What Matters Most
Publication Year
2011
Type
Textbook
Author
Bruce Patton, Sheila Heen, Douglas Stone
Subject Area
Business Informatics
Format
Paperback

Dimensions

Item Height
198 mm
Item Weight
245 g
Item Width
129 mm

Additional Product Features

Country/Region of Manufacture
United Kingdom
Title_Author
Sheila Heen, Douglas Stone, Bruce Patton
Topic
Mental Health, Opinion of the People

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item 1 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton,...
AU $15.00
+AU $10.60 postage
item 2 Difficult Conversations: How to Discuss What Matters Most
AU $25.76
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item 3 Difficult Conversations: How to Discuss What Matters Most
AU $25.76
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item 4 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton (Engli
AU $25.79
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item 5 Difficult Conversations: How to Discus..., Heen, Sheila
AU $27.07
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item 6 Difficult Conversations: How to Discuss What Matters Most
AU $27.69
Free postage
item 7 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton Listen
AU $18.35
+AU $10.95 postage
item 8 NEW BOOK Difficult Conversations - How to Discuss What Matters Most by Stone, Do
AU $24.88
+AU $9.95 postage

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Picture 1 of 2

Difficult Conversations: How to Discuss What Matters Most by Bruce Patton, Sheila Heen, Douglas Stone (Paperback, 2011)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton,...

item 2 Difficult Conversations: How to Discuss What Matters Most

item 3 Difficult Conversations: How to Discuss What Matters Most

item 4 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton (Engli

item 5 Difficult Conversations: How to Discus..., Heen, Sheila

item 6 Difficult Conversations: How to Discuss What Matters Most

item 7 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton Listen

item 8 NEW BOOK Difficult Conversations - How to Discuss What Matters Most by Stone, Do

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Australian Native Bee Book: Keeping Stingless Bee Hives for Pets, Pollination and Sugarbag Honey by Tim Heard (Paperback, 2015)

Practical Electronics for Inventors, Fourth Edition by Paul Scherz, Simon Monk (Paperback, 2016)

The Barefoot Investor: The Only Money Guide You'll Ever Need by Scott Pape (Paperback, 2016)

Diagnostic and Statistical Manual of Mental Disorders by American Psychiatric Association (5th Edition, Paperbook, 2013)

The Art of Electronics by Paul Horowitz, Winfield Hill (Hardcover, 2015)

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