Never Split the Difference: Negotiating as if Your Life Depended on It by Tahl Raz, Chris Voss (Paperback, 2017)

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Throughout his career, Voss has encountered a wide range of challenging situations, including face-to-face encounters with bank robbers, gang leaders, and terrorists. Voss emphasizes the importance of understanding the other party's perspective and emotions, as well as the power of active listening and empathy.