Communication with the seller was great, until I received the product and realised that it wasn’t as described.
I ordered a makeup product which was listed as “new without box”, however when it arrived the outside of the product showed visible scratches and marks and the product itself had been used.
It was not new as described, and the seller has not responded to my messages
Reply from: beautywarehouse- Feedback replied by seller beautywarehouse.- Feedback replied by seller beautywarehouse.
Dear Uberjuicy27,
I deeply apologize for the misunderstanding. eBay's options limited me to new or new without box. It was an oversight not to mention the product's light use as I was listing multiple items at one time. The photos, although taken to accurately represent the product, unintentionally diffused the appearance of the scratch on the top. Please know that I value transparency and customer satisfaction above all else. I deeply regret any confusion caused,there was no intent to mislead.
cucalo2015 (25561)- Feedback left by buyer.
Past year
Verified purchase
Great communication. A pleasure to do business with.
a***s (108)- Feedback left by buyer.
Past year
Verified purchase
Great seller, item as described. Thank you
e***c (383)- Feedback left by buyer.
Past year
Verified purchase
Great item as described. Speedy delivery. Thanks.
s***i (1284)- Feedback left by buyer.
More than a year ago
Verified purchase
Great seller, fast postage, good communication. 5 stars