Say hello to the new desktop messaging experience
Improvements to search and display put you in control of your communications.
What you need to know
You’ll soon be better connected to your buyers and able to manage your messages in an easier way on desktop. Our new messaging experience features the familiarity and ease of modern messaging apps, while upgrades to search will help you quickly find the details you need within your messages.
Making things clearer
When you need to answer a question or reach out to a buyer, you’ll find all the previous messages between you connected on the same thread, so you’ll be able to see the context of the conversation without the hassle of sifting through multiple emails.
You’ll also see that your inbox has been streamlined, allowing you to easily navigate between different folders. It’s a clear and modern approach that’s easy to use and brings the look and feel you've told us you love on mobile to your desktop.
Classic experience
New experience
What happens next?
You’ll start seeing these changes from July, but if you’d like to try the new experience sooner, you can click on the ‘Try it now’ link at the top of your inbox. And don’t worry, the classic experience will still be available for the next few months whilst you get used to the new look.