Enhancing trust with our Third-party fulfilment policy
A reminder of our Third-Party Fulfilment Policy
What’s the update?
Over the past year, we’ve improved our policy to provide a better shopping experience on eBay. This includes paying closer attention to sellers who use third-party fulfilment methods that don't meet our policy requirements.
Why are we focusing on third-party fulfilment activity?
- To boost customer trust with a transparent shopping experience
- To avoid misleading or confusing buyers as to the origin of their purchase
- To protect our customers’ data from being used for purposes outside the fulfilment
What you need to do
We ask that sellers have pre-purchased or own the stock they sell on eBay. To avoid impacts to your listings or account restrictions, we recommend making sure all your inventory and listings follow the policy.
FAQs
What is Third-party fulfilment?
Third-party fulfilment is when someone else – such as a warehousing partner or supplier – stores your inventory for you, and packs and sends your eBay orders on your behalf.
What are the consequences for sellers who do not comply with the updated policy?
Non-compliance may result in such actions including, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.
Do I need to adjust my current fulfilment processes?
We advise you review the third-party fulfilment policy page to ensure your listings and store activity follow the conditions outlined. This page also outlines activity that doesn’t meet the criteria of the policy.