We've added more tasks to Multi-user Account Access and enhanced security

We’re implementing new features to delegate more tasks and protect your business.

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What you need to know

We've enhanced multi-user account access (MUAA) to enable you to assign more tasks to your team members, and added authenticator apps as a method for 2-step verification. This provides a secure login experience across multiple devices and accounts, and adds an extra layer of protection to your eBay account.

Delegate more tasks

Boost your productivity and run your business more efficiently by securely assigning a wider range of work, including: 

  1. Messages: Authorise other users to manage your inbox and the messages you send, on your behalf.
  2. Advertising campaigns: Enable other users to create, modify, and manage advertising campaigns.
  3. Promotions: Give other users permission to manage promotions for your listings and associated buyer groups.

Enhanced security with 2-step verification

We've added a new security feature to your eBay account called 2-step verification. This feature uses authenticator apps to verify your identity with one-time passcodes that are device-bound and time-based. This makes it harder for unauthorised users to access your account. Authenticator apps are more secure than traditional methods like SMS, voice, and email passcodes. With 2-step verification, you and other approved users can log in safely and easily.

Get started

Enrol in Multi-User Account Access and enable other users to set up their own login credentials. For more information on how to start using Multi-User Account Access, visit our Help page.

We recommend enabling 2-step verification and selecting Authenticator app as your verification method for each user account. During this process, each user will need to provide their credentials. For detailed instructions on setting up 2-step verification, check out our step-by-step guide.

FAQs

Multi-user account access (MUAA) is an eBay feature ​​that lets you grant permissions to other eBay users, without compromising the security of your account. eBay users who’ve been granted permissions through MUAA must have their own eBay accounts and passwords, which they can use to login, access specific workflows, and perform certain actions on your behalf. Only the account owner can manage invitations and permissions. 

MUAA is currently available to all sellers who’ve opted-in to Seller Hub. For information on MUAA and how to use it, visit the multi-user account access page.

Authorised users who’ve been granted permission to create and manage advertising campaigns will have access to your Advertising dashboard on Seller Hub. This includes visibility into all Promoted Listings Advanced and Promoted Listings Standard campaigns, as well as related banners. The authorised user can create campaigns, generate and download listing reports, and modify and update campaigns. 

An authenticator app is a free software tool that’s installed on your smartphone and helps securely implement 2-step verification. It works by generating time-based, one-time passcodes (OTP) that you use to log in to your account. The 6-digit passcode generated by the authenticator app is stored locally on your device and doesn't require an internet or mobile network service. It's based on a secret key that's shared between the authenticator app and the eBay app or website.

You can use any authenticator app, but we recommend using Google Authenticator, Microsoft Authenticator, or Authy.

We recommend adding your email and phone number as a backup in case you need to verify your information. For example, if you buy a new phone or lose your current phone, you’ll be required to use a backup method (phone number or email on file) to authenticate prior to re-enrolling into the authenticator app on your new device.